We’ve all been there—corporate conflict. Did you know 10/10 leading scientists feel it isn’t going away anytime soon? We instantly become more valuable to any organization the better we manage it.
Typically, conflict management stems from 3 main areas:
*Understanding the dynamics involved.
*Understand your reactions to it.
And the most important onChoosing the correct response.
What exactly are the choices? Humans tend to reply in distinctive ways. 1. Destructive responses.
Behaviors that tend to lengthen the tensions. Think fuel to the fire or fight-or-flight mentality.
2. Constructive responses.
Formulating alternative strategies to mitigate differences. They encompass dealing with feelings and attitudes. More than that, they use tools that focus on the issue’s root cause.
3. Active and Passive responses. Active responses involve action, whereas passive may involve withholding a response.
Active = Breaking an impasse. Passive = Let emotions simmer before discussing. Consistently choosing a response that is not destructive makes us better leaders. We do that by:
1. Make every effort to be critical of the ideas, not the person. 2. Separate personal gain/issues from critiquing others’ ideas. 3. Focus on the best possible outcome at every opportunity in the conversation. 4. Listen. Listen. Listen. 5. Make an initial effort to understand all sides before immediately reacting.
Bonus Tip:
Find out earlier that Dave in Accounting was a nationally recognized competing Brazilian Jiu-Jitsu Brown Belt. (Lessons in life)
Ready to go toe-to-toe with conflict management? www.WhosInYourBackPocket.com